Using The History Tab
Q. How do I view the results of previous authentications?
A. All of your submissions can be found in the History tab of the app. To navigate to the History tab, tap on the three dash marks on the upper left hand corner of the main screen to display the side menu, and then select “History”.
Q. What do the badges in the History tab mean?
A. In the History tab the result type will be displayed on the upper right hand corner of the submission.
- A gold “Entrupy Verified” check mark indicates that the item has been determined by our algorithms to be Authentic.
- A gray UFO symbol indicates that the item is Unidentified due to being microscopically inconsistent with authentic items of the same or similar brand and material, and that Entrupy cannot issue a certificate for the item.
- A red “X” indicates the item is either Not Supported (and is not currently supported for Entrupy authentication), or that the submitted authentication was Invalid (due to erroneous images submitted as part of the authentication).
Viewing previously authenticated items
Q. How do I view a certificate for a previously authenticated item?
A. Certificates can always be accessed in the History tab. To view a certificate, scroll to a specific previously authenticated item with the gold “Entrupy Verified” check mark which indicates that the item is Authentic. You may also email or print a certificate after navigating to an To send yourself a certificate we recommend linking your email to the mail app or printing through a wireless printer.
Q. How do I flag an item?
A. If you have questions about a result, you can “flag” an item from the History tab. Please note that only items that have been issued a result can be flagged. Under Review items cannot be flagged.
To flag an item from the History tab, simply “long press” on a specific item for approximately three seconds, following which a dialog box will pop up on the screen. At the bottom of this dialog box is a check box where you can flag the item. The Entrupy Support team will then reach out to you to answer any questions about the item.
A flagged item will show a red flag on the submission in question in the history tab, it will remain red until it has been resolved.
Q. How do I unflag an item?
A. When a flagged item has been resolved, it will show up as a green flag in your history tab.
Q. How do I edit the text fields for a previously authenticated item?
A. To update the text input for a date code / serial number and SKU from the History tab, simply “long press” on a specific item for approximately three seconds, following which a dialog box will pop up on the screen. From the dialog box, you will be prompted to update the text fields. The text fields will automatically be updated on the submission and certificate, if an Authentic result has already been issued.