At Entrupy, one of our key goals is to ensure trust as part of a transaction. To this end, we have developed an algorithmic and data-intensive detection system that has extremely high accuracy rates. On rare occasions, our advanced algorithms may not perform as expected. In order to ensure that our customers consistently have an outstanding experience, we provide certain financial guarantees.
Our guarantee states that any item we verified to be authentic and have issued a certificate for will be backed financially for the certificate holder. An Entrupy financial guarantee ensures that if Entrupy’s algorithms fail to detect a counterfeit item and instead verify it to be authentic, we will reimburse the amount spent to acquire that item in exchange for the item itself. Please refer to our dispute policy, found here, for more details.