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return fraud detection

One honest transaction at a time—ensuring the product returned is the same as the product shipped.

Return Fraud Detection

REINFORCE security with AUTHENTICATION & fingerprinting

Return Fraud Security
Return Fraud Security

Entrupy in your Workflow

01.Track & Authenticate Incoming Inventory

Expedite standard operations by processing & authenticating high-value merchandise with unprecedented accuracy.

02.Verify Inventory Before In-store Sales

Provide additional quality assurance at the point of sale by confirming the item matches your registered inventory.

03.Rescan to Validate Inventory During Returns

Whether in store or at a processing center, confirm a product’s identity to ensure the returned item is the same as the one sold.

04.Streamline Post-sale Support

Cross-inventory traceability makes it easy to identify registered inventory that’s eligible for repairs and other warranty services.

Is Entrupy Fingerprinting Right For Your Business?

Retailers

Make sure you get what you give—Fingerprinting makes return fraud a problem of the past

Online Marketplace

Root out fraudulent returns on your platform with the smartest, scalable AI solutions

Pawnshops

Authenticate and track the hottest brands—no expertise necessary

Supply Chain

Create invisible traceability & virtually tag every single product

why authenticate with entrupy

Avoid Fraud

Easily deployed at the point of sale, Entrupy Fingerprinting is the most accurate way to spot and stop attempts at “switch” fraud.

Build Trust

Ensure the quality and authenticity of everything you sell (and return) while protecting your most valuable asset—your reputation.

Augment Teams

Entrupy Fingerprinting is the infinitely scalable & affordable alternative to hiring and managing a team of product experts.

Expedite Returns

Provide instant confirmation of a product’s identity, enabling speedier processing & refunds.

Add Invisible Traceability

From checkout and returns to post-sale support, Entrupy Fingerprinting offers reliable, instant identification at any stage for end-to-end protection.

Manage Liability

Protect your brand and eliminate the risk of complaints, lost reputation, or lawsuits stemming from return fraud and faulty goods.

How it Works

01. Select

Luxury Authentication HIW 1

Use Entrupy to capture microscopic images of each item.

02. Scan

Sneaker Authentication HIW 2

Images are processed by Entrupy’s patented technology.

03. Submit

Luxury Authentication HIW 2

The unique, minute details that make that item unique are recorded and associated with a permanent, unalterable identification code.

04. Ready

Sneaker Authentication HIW 4

At any point, the item’s identification can be reconfirmed with an additional scan.

Product categories that we support

Handbags & Accessories

Sneakers & Footwear

Watches

Apparel

FREQUENTLY ASKED QUESTIONS

We hope that the following FAQ list will help you answer some of the more common questions you may have. If you have further questions, please contact Entrupy by calling (888) 368-7879 or by clicking Contact us.

Every single item, even those that are mass-produced have unique, distinguishing characteristics.   

Entrupy Fingerprinting uses Artificial Intelligence and advanced imaging to capture and record these unique “fingerprints.” This process enables that specific item to be re-identified instantly at any point throughout its lifecycle, providing an unprecedented level of traceability and trust.

Fingerprinting is applicable to any physical product without requiring physical modification of the product. Entrupy has already developed fingerprinting for designer bags & accessories, watches, beauty products, wine & spirits, electronics and medical equipment.

Unlike traditional methods such as barcodes, QR codes, or RFID tags, Entrupy Fingerprinting requires absolutely nothing to be attached to or printed on the physical item itself. Instead, it uses a single, highly detailed image of the item’s inherent unique characteristics, making the process faster, cleaner, and much easier to implement. This is also a far more secure solution than traditional tags, which can often be easily replaced by lookalikes that could potentially mislead users or direct them to malicious content. 

Entrupy Fingerprinting can easily be added to your loss prevention measures to provide an invisible layer of protection against fraudulent returns and erroneous restocking. By adding it to your inventory control processes, you’re providing your customers with a powerful demonstration of your commitment to ensuring the authenticity of everything you sell.

We all know that product experts are few and far between, and that makes the returns process easy for bad actors to exploit. Entrupy Fingerprinting can also serve as the ultimate product expert, enabling retailers and distribution to accurately verify that the item returned is the same as the item sold.

Lastly, Entrupy Fingerprinting helps improve the customer experience by enabling faster returns. The high risk of return fraud leads many retailers to implement slow and inefficient verification methods, ultimately causing delays in refunds. Entrupy Fingerprinting provides instant confirmation of a product’s identity, enabling immediate processing while ensuring counterfeits can’t penetrate the supply chain.

Fingerprinting is easily incorporated into your existing workflow:

Pre-sale product registration: Before or during the sale, simply scan the item using the Entrupy app. In approximately 3 to 5 seconds, the item is securely recorded in Entrupy’s cloud database for future verification.

Post-sale return verification: If a customer attempts to return a product, simply scan the item again through the Entrupy app. Entrupy’s algorithms compare the item in hand against the original Fingerprint record. If it’s the same item, the Fingerprint will match. If not, the system will identify it as a different item.

Globally, there are several retailers, luxury rental businesses, e-commerce players of different sizes who are successfully using Entrupy’s Fingerprinting solution. See one of the case studies here.

Entrupy offers flexible pricing based on the monthly volume of products that you sell. Get your personalized quote from [email protected].

We recommend fingerprinting high-value items at the point of sale or, in the case of online sales, prior to distribution. If the customer ever returns the product, you can rescan to confirm the actual item is being returned. If the fingerprint does not match the item being returned, you should not accept the item.

Because Fingerprinting was created to support a wide variety of objects, we generally recommend prospective customers contact us to discuss your needs and we will verify if Fingerprinting will be an effective solution for you. We often start with a Proof of Concept (POC) partnership, during which we work with you to fine tune and test the system to verify the solution’s accuracy and scalability.

To protect the supply chain at any point – from manufacturing to sale and beyond, we recommended the Fingerprint be captured at the point of origin. For example, the iPhones we mentioned above would be fingerprinted on the factory floor, just prior to the final packaging of the products. The same would be true for any component of the iPhone, such as the battery, as well. Each item receives a unique 7-digit number, which is registered in a highly-secure, unalterable database.

At any point thereafter, even as the product gets shipped to warehouses and retailers, the item’s identity can be verified by conducting a new scan, which is compared to the original using patented machine-learning algorithms.

For more information on implementing Fingerprinting in your supply chain, refer to the Supply Chain Protection solution page. To discuss your particular needs, feel free to contact us here.

Entrupy Fingerprinting can protect your brand reputation by keeping counterfeits from penetrating your supply chain. Adding it to your supply chain control processes also provides your customers with a powerful demonstration of your commitment to ensuring the authenticity of everything you sell.

For the service, warranty and repairs, your authorised store associates can use Entrupy Fingerprinting to verify the uniqueness and authenticity to verify the validity of warranty period. Entrupy Fingerprinting helps improve the customer experience by enabling faster service and warranty checks. In addition if the brands were to start their own pre-owned marketplaces, Entrupy Fingerprinting can be used to verify the product authenticity before the purchase.

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