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frequently
asked questions

Our AI technology is easy to learn, easy to use. Dive into our FAQ to find quick solutions and expert advice on all things Entrupy.
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When you sign up with Entrupy there is a one-time set up fee of $499 per device, which includes training with one of our support team members as well as device replacement if the device malfunctions under normal use. Shipping fees are waived to the US & Canada only, international shipping is billed to your account at commencement.

We accept credit and debit cards as forms of payment as well as PayPal via our payment processing service, Chargebee.

No. Each verified item will receive a Certificate of Authenticity at no additional charge.

Only Entrupy Verified Businesses with the Entrupy handheld device are able to authenticate products using our solution. If your company deals in luxury accessories and you would like to become an Entrupy Verified Business, please contact us here.

Entrupy is available in nearly every country in the world. If you are a luxury retailer or reseller interested in implementing Entrupy Luxury Authentication, please contact us here.

For Luxury Authentication, please fill out the application form available here. For any other services, you can contact us here and one of our team members will be in touch shortly.

At this time, Entrupy’s solutions are only available to organizations meeting the following criteria:

1. You have a valid business license or certificate of incorporation
2. You have a working website (some exceptions apply) and/or verified social
media accounts

To learn more, please contact Entrupy here.

Annual subscription plans with upfront payment for the year offer two main benefits. First, you have greater flexibility with how you use your allotment of authentications, as you immediately have access to annual total. Secondly, there is a 10% discount for the annual subscription.

For example, an annual subscription at the Petit rate will be $1,290.00. You immediately have access to all 60 submissions for the year. These can be completed at your own pace. Perhaps you spread them evenly, doing 5 authentications each month. Or perhaps you use the entire allotment in a single month.

If paying monthly, you would be charged $119 each month for the Petit plan, and at that level, you could perform 5 authentications per month. You cannot “roll over” unused authentications from month to month, and each authentication over the allotment will be
billed at a rate of $24 the next billing cycle.

Entrupy does not classify items as counterfeit. Instead, they are either Authentic or Unidentified. Items receiving an Unidentified still count toward your allotment.

On rare occasions, the results may come back as “Not Supported” or “Invalid.” In these instances, the authentications will not count toward your total.

Entrupy comes with no contracts or commitments, and you can upgrade your plan as your business grows. You can change your plan by informing us at least 7 days prior to the subscription renewal date, however there is no refund for any unused submissions.

Some exceptions apply, and customer plan change policies can be found in our Terms of Service.

We support current and past styles of handbags and small accessories from the top 22 luxury brands.

Entrupy has a separate solution for sneaker authentication, which you can learn about here.

Entrupy Fingerprinting can be used to register and trace other types of items such as fine jewelry, watches, cosmetics, wine & spirits, electronics and medical equipment. Learn more about Fingerprinting here.

We have an excellent customer support team available via our in-app chat feature as well as by email and phone during the hours of 10am-7pm EST Monday-Saturday.

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