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Entrupy 如何運作？
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Entrupy Authentication uses a powerful combination of Artificial Intelligence and high-resolution imaging technology to objectively verify an item’s authenticity. Using your device and the Entrupy app, you capture a set of detailed, high-resolution images. Our sophisticated machine learning algorithms instantly compare these images against a massive database containing millions of records of both authentic and counterfeit products. The AI then either verifies the item or provides an “unidentified” result, typically in minutes. |
鑑定結果的準確度如何？
一款應用程式的鑑定準確率，怎麼會比擁有多年專業鑑定經驗的專家還高？
我們的技術由一支資歷深厚的資料科學家團隊與紐約大學合作，歷經四年的深入研究開發而成。不同之處在於，我們的機器學習演算法透過數百萬筆高度詳細的資料點和影像進行訓練。
與人工專家不同，人工智慧完全客觀，不會感到疲倦、不帶有個人觀點，也不會因狀態不佳而影響判斷。所有鑑定至少會由一位專業鑑定師進行審核。此外，您每掃描一件商品，Entrupy 資料庫都會持續擴充，我們的演算法也會變得更加智慧，從而不斷提升系統的準確性。
Entrupy資料庫中的數據是從哪裡取得的？
我們與零售及二手交易產業中最值得信賴且具代表性的企業合作，從全球各地的正品中蒐集資料。
我們的資料團隊會廣泛蒐集網路資訊，以確保取得最高品質的仿冒品資料。我們也接受合作夥伴提供的仿冒商品，這不僅有助於強化我們的演算法，也能防止這些仿冒品再次流入市場。
Entrupy可以鑑定哪些品牌？
We currently support both new and past styles from Balenciaga, Bottega Veneta, Burberry, Celine, Chloé, Christian Louboutin, Dolce & Gabbana, D&G, D&G Beachwear, Fendi, Givenchy, Gucci, Loewe, Louis Vuitton, Prada, Saint Laurent, Salvatore Ferragamo, Valentino, Miu Miu, BAPE, Coach, Denim Tears, Eric Emanuel, Fear of God Essentials, GV Gallery, Hellstar, MCM, Off White, Palace, Polo Ralph Lauren, READYMADE, Saint Michael, Sp5der, Stussy, Supreme, The North Face, Travis Scott, Vale Forever, Chanel, Dior, Goyard and Hermès – ex. select styles.
您的服務費用是多少？
Entrupy 提供月度或年度訂閱方案，無需簽訂合約，也沒有長期使用承諾。您可以在這裡查看訂閱方案。鑑定量較大的客戶可以直接與我們聯絡，以取得專屬報價。
訂閱計劃 如何運作？
Subscription plans provide you with a set number of tokens to use toward authentications. Different items may require different amounts of tokens; for example, Premium items are billed at a higher rate of token use.
You can select a monthly or annual plan based on your expected volume, with annual plans offering a 10% discount.
If you exceed your allotment, overages will be billed in the following cycle based on your plan’s specific token rate.
所有品牌都包含在我的訂閱計劃中嗎？
Yes, all supported brands are included in your subscription, which now also covers footwear and apparel.
Please note that certain premium styles may require a higher number of tokens per authentication.
如果我把商品照片傳給你們，你們可以幫我鑑定嗎？
我們無法接受透過照片提交鑑定，因為商品必須透過 Entrupy 應用程式進行鑑定，才能在拍攝照片時啟用我們的人工智慧技術，準確驗證商品真偽。
如果您希望為商品取得 Entrupy 鑑定書，我們建議您聯絡附近的 Entrupy 認證商家，由其為您提供鑑定服務。如需從我們的全球合作網路中尋找當地商家，請 點擊此處
如果我把商品寄給您，您可以為我鑑定商品嗎？
如果您希望鑑定特定商品，我們建議您聯絡附近的 Entrupy 認證商家，由其為您提供鑑定服務。如需從我們的全球合作網路中尋找當地商家，請點擊這裡。
如果 Entrupy 出具了錯誤的鑑定結果，該怎麼辦？
Entrupy 包袋及皮革製品鑑定服務的準確率超過 99%，我們對鑑定結果充滿信心。儘管如此，為了保障客戶並提升交易信任度，每份 Entrupy 鑑定書均享有金錢補償保障。如需進一步了解我們的金錢補償保障，以及當您認為已取得鑑定書的商品並非正品時該如何處理，請點此查閱我們的政策。
鑑定一個商品需要多長時間？
For most items, the process of scanning and submitting an item for authentication using the Entrupy App will take between three and five minutes. Once the item has been submitted, typically the results are returned within minutes. In some instances, it can take up to an hour, and ultra prestige items (listed here) can take up to 24 hours.
如果客服離線，我還能使用這款應用程式並收到結果嗎？
You can begin the authentication process at any time using the Entrupy app. Some brands and materials are eligible for ‘Instant’ authentication, meaning results may be issued in as little as 60 seconds. For authentications submitted outside of support hours that require additional processing, results will be returned by 11:00 AM (US Eastern Time) on the next business day.
使用 Entrupy 進行鑑定需要準備什麼？
如需提交商品進行鑑定並取得正品鑑定書，您只需要準備以下幾項：
– A registered Entrupy account with an active monthly or annual subscription plan.
– The Entrupy app, which can be easily downloaded from the Apple App Store or Google Play Store.
– A compatible iOS or Android device (Minimum Hardware Requirements)
– A strong and reliable WiFi connection to upload your data.
