Entrupy Hardware Replacement Fees (Luxury Authentication)

Entrupy Hardware Replacement Fees (Luxury Authentication)

Lease of Entrupy Hardware

Entrupy will lease and ship to you the Entrupy Hardware following receipt of your full payment of any amounts initially due by you, including without limitation, the set-up fees. You should at all times maintain the Hardware in good operating condition and repair, normal wear and tear excepted (“Good Condition”) and you should keep the Hardware in your sole possession and control at all times, unless otherwise agreed upon by Entrupy in writing. All risk of loss for any Hardware (including any replacement Hardware) shall pass to you upon Entrupy’s delivery of the Hardware to the applicable carrier or delivery service.

Return upon cancellation

All Hardware shall be returned to Entrupy in Good Condition within thirty (30) days of cancellation. If you fail to return Hardware within thirty (30) days or the Hardware is not returned in Good Condition, you agree you will pay Entrupy the applicable fees and costs for replacing such Hardware as may be found on our Hardware Replacement Fees schedule below.

Defective hardware

In the event that you are unable to access or use the Software as a result of defective Hardware, please notify Entrupy via email at support@entrupy.com. If the problem cannot be resolved remotely, Entrupy may repair or ship replacement Hardware after receipt of the defective Hardware from you. If you have met your maintenance responsibility under the Terms of Service, then the replacement will be at no cost to you; otherwise, you will pay Entrupy the applicable fees and costs for repairing or replacing the Hardware as described in the Hardware Replacement Fees schedule below. By way of example and not limitation, damage caused by exposure to extreme conditions (heat, moisture) or improper handling (drops, impact) will be considered damage for which you are responsible.

Hardware Replacement Fees schedule

The following fees will be charged for the replacement of Entrupy Hardware:

Hardware damage typeHardware replacement fees (USD) *
Entrupy Device + Apple iOS device – full replacement$600.00
Apple iOS Device – full replacement$450.00
Entrupy Device – full replacement / lens / inner circuitry$150.00
Entrupy Device – cable / pegs / tray cover$50.00


  • Hardware replacement fees include domestic shipping in the US and Japan; additional international shipping charges apply.