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frequently
asked questions

Our AI technology is easy to learn, easy to use. Dive into our FAQ to find quick solutions and expert advice on all things Entrupy.

Entrupy Authentication uses a powerful combination of Artificial Intelligence and high-resolution imaging technology to objectively verify an item’s authenticity. Using your device and the Entrupy app, you capture a set of detailed, high-resolution images. Our sophisticated machine learning algorithms instantly compare these images against a massive database containing millions of records of both authentic and counterfeit products. The AI then either verifies the item or provides an “unidentified” result, typically in under 5 minutes.

As counterfeiters become more sophisticated, anti-counterfeit technology needs to keep up. Our objective, science-based approach is powered by machine learning algorithms that are constantly improving and adapting to the ever-changing footwear markets. You can trust our solution to be accurate, unbiased, and always available.

Entrupy’s footwear verification is currently compatible with 70% of the top selling brands and models, including: Nike, Jordan, Adidas, Yeezy, New Balance, Alexander McQueen, Gucci, Balenciaga, Louboutin, Off-White, Dior, Louis Vuitton, ASICS, Vans, Converse, Reebok, Hoka, On, Saucony, Salomon, and Veja.

Entrupy authentication has a 99.86% accuracy rate. In the rare instance that an inauthentic item is mistakenly verified as authentic, we offer a financial guarantee that protects both you and your business.

You can read more about our financial guarantee here.

We have different pricing levels to meet the needs of every business. Our solution is available for footwear resellers with established businesses with (1) a valid business license or certificate of incorporation or a working website and/or verified social media accounts.

As counterfeiters become more sophisticated, it’s crucial that anti-counterfeit technology keeps pace. Entrupy recognizes this and continually develops and refines its AI-based solutions to ensure that they are effective in detecting even the most advanced fake bags & leather goods products.

Currently, Entrupy requires the original shoe box to confirm authenticity.

Entrupy requires both shoes in the pair to be processed in order to confirm authenticity.

With our technology, the entire process can be completed in as little as 30 seconds. In some cases, additional review may be necessary, but even then, you can expect to receive the final result within an hour

Although our current solution only guarantees accuracy for new products, we’re constantly working to train our algorithms to recognize patterns of wear and tear. While we expand the list of brands and styles we can authenticate, we’ll keep you updated on the latest advancements in our technology

Entrupy Bags & Leather Goods Authentication has an accuracy rate of 99.86%, and we confidently stand by our results. But on the rare occasion that a fake is mistakenly labeled as authentic, we provide a 1-year financial guarantee for every Entrupy Certificate issued. If it’s fake, it’s on us, and you get your money back.

Entrupy offers monthly or yearly subscription plans without contracts or commitments. Subscription plans can be found here. Larger volume customers should contact us directly for a personalized quote.

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