Frequently Asked Questions

We hope that the following FAQ list will help you answer some of the more common questions you may have. If you have further questions, please contact Entrupy by calling 888.368.7879 or by clicking Contact us.

How does Entrupy work?

Entrupy uses artificial intelligence and machine learning algorithms to authenticate select luxury branded handbags and accessories. Customers submit microscopic images of logos, leathers, hardware, and materials via the Entrupy app using the Entrupy hardware device. The algorithms judge your images against a database of thousands of images to determine whether your item is authentic. 

How accurate are the results?

Entrupy’s accuracy rating is 99.1% and we back every certificate with a financial guarantee. What that means is that if we get it wrong, we will buy that item from you covering your financial loss. To learn more, please click here.

Which brands can you authenticate?

We currently support the top 15 luxury brands which you can find here, with plans to offer support to new brands and categories in the future. We’re also adding sneaker brands. Do check out our sneaker authentication page.

Can you authenticate an item for me if I send you photos?

Unfortunately no, we do not authenticate by photos but if you are in need of an authentication, we have a worldwide network of Entrupy Verified Businesses in which you can bring your item(s) in for an Entrupy authentication. Please click here to find a retailer close to you.

How much does your service cost?

Entrupy offers convenient monthly or yearly subscription plans, all based on volume with no contracts or commitments. Subscription plans can be found here and for larger volume customers, please contact us so we can discuss your authentication needs and provide a personalized quote.

I just downloaded the Entrupy app from the app store. Why can’t I sign in?

You must be an Entrupy Verified Business and have our device and app to utilize our technology. If you currently own a company that deals in luxury handbags, please fill out our contact form and someone will get back to you shortly.

Is your service available in my country?

We are happy to say that we offer support to almost every country around the globe and if you are a luxury retailer, to learn more, please click here.

How do I sign up?

Please fill out the contact form here and one of our team members will be in touch shortly.

I’m an individual seller, can I still sign up?

At this time, we are only offering authentication support to established businesses. To learn more, please contact Entrupy.

What do you mean by Established Business?

To fit this criteria, you must provide a copy of a valid Business License or Certificate of Incorporation along with a working website* and/or social media accounts. *some exceptions may apply

What happens if Entrupy issues an incorrect result?

We stand behind every certificate produced within the Entrupy app and back each one with a financial guarantee. What that means is if we get it wrong, we will cover your financial loss. To learn more, click here.

How long does it take to authenticate an item?

It normally takes a user between 3-5 minutes to submit an item for authentication through the Entrupy app with results being issued within 60 seconds to 60 minutes. *Hermès Premium items (listed here) are the exception, which can take up to 24 hours.

If support is offline, can I still use the device and receive results?

Yes. You can authenticate anytime, anywhere.

What things aren’t supported?

We are currently offering support for the top 15 luxury branded handbag and small accessories. For a complete list of brands and materials, click here.

Questions?

Our goal is to enable trust in high-value goods transactions by providing on-demand authentication solutions to every business. If you’ve questions, do get in touch with us.

Contact us

How does Sneaker Detection work?

Our team of engineers and sneaker experts work together to train our technology to determine if a sneaker is authentic or not, which analyzes thousands of unique data points on authentic and fake pairs of the world’s most popular sneaker styles. 

What makes Entrupy’s sneaker authentication different than other services?

Our solution is the world’s first and only scalable, AI-driven sneaker authentication solution available for sneaker resellers. Unlike traditional solutions that rely on human expertise, our technology is capable of adapting and scaling to meet the needs of the rapidly evolving secondary sneaker market.

What sneaker styles do you authenticate?

Currently, we support top Nike and Adidas styles with a focus on Jordans and Yeezys, which covers over 70% of the top selling models. 

How accurate are the results?

Our technology is 99.1% accurate and is always improving, however, in the chance that our result is incorrect, we back all of our results with our financial guarantee. To date, a fake sneaker has not slipped by our technology.

Who can use Entrupy’s sneaker authentication solution?

Our solution is available for sneaker resellers with established businesses doing as little as 10 authentications per month to upwards of 1000 per month. We can easily adapt our solution to meet the demands and volumes of different businesses.

When will sneaker authentication be widely available?

Our team is hard at work preparing sneaker authentication for the market. Currently, we anticipate offering it on a rolling basis starting early next year.

Can I authenticate sneakers without the box?

Currently, hardware is required to authenticate sneakers with our solution, however, there are lighter versions of the lightbox you may have seen in our demo video that could better suit your business space or needs. Our team is working on solutions that are capable of working without hardware as well.

How long does it take to authenticate a pair of sneakers?

With our technology, you can test and receive a result for a pair of sneakers in as little as 30 seconds. For tests requiring further review, results are issued through our app within an hour.

Can you authenticate used sneakers?

Currently, we do not offer authentication on used sneakers. It may be something we will offer in the future, but our priority is offering a wide range of sneaker styles before moving on to used sneakers.

How much does sneaker authentication cost?

We have not finalized pricing for our sneaker authentication services yet, but it will follow a monthly subscription model similar to our luxury authentication service.

Questions?

Our goal is to enable trust in high-value goods transactions by providing on-demand authentication solutions to every business. If you’ve questions, do get in touch with us.

Contact us
Fingerprinting technology is the foundation on which both Return Fraud Detection and Supply Chain Protection solutions are powered. Hence the following section covers FAQs for both the solutions.

How does Fingerprinting work?

We capture the microscopic surface data of the physical object and create a visual, non-intrusive signature that is unique to that particular physical object. This signature is called the fingerprint. Consider two same iPhone models made in the same factory with the same date/time, will have different fingerprints as individual physical textures will be different. To the normal eye, it may not be visible; however our algorithm can differentiate them using microscopic images.

What types of products are supported by the Fingerprinting solution?

While fingerprinting as a technology is applicable across all the physical products, we are focused on supporting fingerprinting for the following categories of products viz., designer bags & accessories, watches, beauty products, wine & spirits, electronics and medical equipment. 

How is it different from a bar code, QR code or traditional identity systems?

Traditional identity solutions such as bar code, QR code are intrusive and need to be attached or printed on the physical object.  However, fingerprinting is completely non-intrusive and needs just a microscopic  image for storing the identity of the product. Traditional solutions can be easily cloned, tampered whereas Fingerprint is robust, secure and tamper proof.

How fingerprinting can be used to combat return fraud?

During the point of sale, the product’s fingerprint is registered using the Entrupy device. When a customer returns the product, the Fingerprint of the returned product is matched against the registered fingerprint. If they are different, return transactions should not be allowed & return is processed only if the fingerprints match. For more information, refer to the Return Fraud Solution page.

How do I use Fingerprinting for my products?

Do share a few samples of your products with us and we can verify if Fingerprinting is ready for deployment for your products. Usually different surfaces (fabric, metal, rubber, paper etc require a bit of fine tuning & testing. We recommend you to start with a Proof of Concept (POC) and verify the solution for accuracy and deploy for scale.

How fingerprinting can be used to protect the supply chain?

Fingerprinting can be used to protect the entire supply chain of a product. It is recommended that Fingerprint is captured at the origin of the product (e.g. Factory floor) just before the product gets packed. Once the product gets shipped to warehouses and stores, Fingerprint of the product can be with the original registered fingerprint to track and trace the authenticity of the product. For more information, refer to the Supply Chain Protection solution. 

 

Questions?

Our goal is to enable trust in high-value goods transactions by providing on-demand authentication solutions to every business. If you’ve questions, do get in touch with us.

Contact us